Xplenty Platform Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
dashboard.xplenty.com ? Operational
90 days ago
100.0 % uptime
Today
api.xplenty.com ? Operational
90 days ago
100.0 % uptime
Today
Realtime Updates API ? Operational
Realtime Updates WebSocket client API ? Operational
Realtime Updates CDN ? Operational
Payment Provider ? Operational
Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Processing Engine ? Operational
90 days ago
100.0 % uptime
Today
AWS - US East (N. Virginia) ? Operational
AWS - US West (Oregon) ? Operational
AWS - Europe (Ireland) ? Operational
AWS - Europe (Frankfurt) ? Operational
AWS - Asia Pacific (Sydney) ? Operational
AWS - Asia Pacific (Tokyo) ? Operational
AWS - Asia Pacific (Singapore) ? Operational
Support Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Status Page Operational
Service Hooks ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Email Operational
Slack Operational
Pagerduty Operational
HipChat Operational
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Cloud Storage Operational
Shopify API & Mobile Operational
Facebook API ? Operational
Salesforce Destination Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 3, 2025

No incidents reported today.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025
Database Maintenance
Completed - The scheduled maintenance has been completed.
Jun 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 07:00 UTC
Scheduled - During this maintenance, the platform will enter maintenance mode-- new clusters creation and jobs execution will be unavailable.
Jun 17, 05:08 UTC
Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
Reverse SSH connectivity issue
Resolved - RCA:

Initial findings: There seems to have been an issue with our upstream provider, which we're working with them to identify why. The above solution resolves the issue.
Jun 19, 22:30 UTC
Monitoring - RCA: It looks like an issue one of our upstream providers. Follow the steps shared to resolve the issue.

Detailed RCA will be shared soon.
Jun 19, 21:47 UTC
Identified - The issue has been identified, and please find the fix below to resolve the connectivity issue.


Please delete/refresh the entry on your known_hosts file. You can do either of the following:

Delete the specific line on ~/.ssh/known_hosts file which contains virginia-tunnel.xplenty.com. Make sure to save.

Execute ssh-keygen -R "[virginia-tunnel.xplenty.com]:50683" on the tunnel instance
Jun 19, 20:51 UTC
Investigating - Hi All,

We are experiencing an issue with our Reverse SSH connections, and the jobs are failing.

Action: Investigating the issue
Jun 19, 20:41 UTC
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