Initial findings: There seems to have been an issue with our upstream provider, which we're working with them to identify why. The above solution resolves the issue.
Posted Jun 19, 2025 - 22:30 UTC
Monitoring
RCA: It looks like an issue one of our upstream providers. Follow the steps shared to resolve the issue.
Detailed RCA will be shared soon.
Posted Jun 19, 2025 - 21:47 UTC
Identified
The issue has been identified, and please find the fix below to resolve the connectivity issue.
Please delete/refresh the entry on your known_hosts file. You can do either of the following:
Delete the specific line on ~/.ssh/known_hosts file which contains virginia-tunnel.xplenty.com. Make sure to save.
Execute ssh-keygen -R "[virginia-tunnel.xplenty.com]:50683" on the tunnel instance
Posted Jun 19, 2025 - 20:51 UTC
Investigating
Hi All,
We are experiencing an issue with our Reverse SSH connections, and the jobs are failing.
Action: Investigating the issue
Posted Jun 19, 2025 - 20:41 UTC
This incident affected: Infrastructure (AWS - US East (N. Virginia)).