Xplenty Platform Status
Partially Degraded Service
API ? Operational
90 days ago
100.0 % uptime
Today
Web Application Degraded Performance
90 days ago
100.0 % uptime
Today
dashboard.xplenty.com ? Operational
90 days ago
100.0 % uptime
Today
api.xplenty.com ? Operational
90 days ago
100.0 % uptime
Today
Heroku ? Degraded Performance
90 days ago
100.0 % uptime
Today
Realtime Updates API ? Operational
Realtime Updates WebSocket client API ? Operational
Realtime Updates CDN ? Operational
Payment Provider ? Operational
Infrastructure ? Degraded Performance
90 days ago
100.0 % uptime
Today
Processing Engine ? Operational
90 days ago
100.0 % uptime
Today
AWS - US East (N. Virginia) ? Operational
AWS - US West (Oregon) ? Operational
AWS - Europe (Ireland) ? Degraded Performance
AWS - Europe (Frankfurt) ? Operational
AWS - Asia Pacific (Sydney) ? Operational
AWS - Asia Pacific (Tokyo) ? Operational
AWS - Asia Pacific (Singapore) ? Operational
AWS Route53 Operational
Support Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
Status Page Operational
Service Hooks ? Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Email Operational
Slack Operational
Pagerduty Operational
HipChat Operational
Integrations ? Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Cloud Storage Operational
Shopify API & Mobile Operational
Facebook API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Web Application and API Response Time ?
Fetching
Past Incidents
Jul 14, 2020
Resolved - Between 6:37 AM UTC until 8:32 AM, the system had issues running jobs with file storage components on it which caused jobs to fail without any logs. The root cause was due to a bad deployment and a fix has been put in place.

We apologize for the inconvenience caused.
Jul 14, 09:17 UTC
Jul 13, 2020

No incidents reported.

Jul 12, 2020

No incidents reported.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020
Resolved - The issue has been resolved.
Jul 8, 16:53 UTC
Monitoring - A fix has been implemented and monitoring the results.
Jul 8, 15:55 UTC
Investigating - Xplenty API is slow and jobs are pending. We are investigating on this.
Jul 8, 15:31 UTC
Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.