Intermittent connection issues to to third-party databases

Incident Report for Xplenty

Resolved

This incident has been resolved.

Posted Feb 16, 2019 - 01:16 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 15, 2019 - 22:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 15, 2019 - 21:59 UTC

Identified

Our engineers found an issue with one of our internet gateways and are working on a fix.

Posted Feb 15, 2019 - 21:57 UTC

Investigating

Some regions are currently experiencing intermittent connection issues to database source / destination components. This impacts scheduled jobs which pulls / stores data from and to database components.

Posted Feb 15, 2019 - 16:08 UTC

This incident affected: Infrastructure (AWS - US East (N. Virginia)).