Jobs failing due to JDBC connection issues.
Incident Report for Xplenty

Issue Summary

From 15:01 UTC to 17:19 UTC, our Virginia proxy server became inaccessible. Due to this, all jobs with database and SFTP connections on this proxy failed. The issue was caused by our upstream provider. Customers in our other regions were unaffected.

Root Cause

The root cause of this outage was due to an issue with the upstream provider on the particular instance.

Resolution and recovery

Here are the steps we are taking to ensure that the incident does not happen again moving forward.

  • Improve fault-tolerance with automated proxy server failover so that there will be minimal downtime when a proxy hardware issue reoccurs.

We appreciate your patience and again apologize for the impact to you, your users, and your organization. We thank you for your business and continued support.

Sincerely, Engineering

Posted May 10, 2022 - 10:33 UTC

This incident is now resolved. Jobs are running fine.
Posted May 05, 2022 - 17:19 UTC
We are currently investigating this issue.
Posted May 05, 2022 - 15:01 UTC